Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at offic3@chiselandspout.co.za. Kindly note that returns must be sent to the appropriate office location, which we will confirm once your return request has been received, as we operate from two offices within South Africa.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at offic3@chiselandspout.co.za.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returned item condition Returned items must be received in the same condition as originally delivered — unused, unscratched, and in original, undamaged packaging. If a returned item arrives in a condition that differs from how it was sent (including scratched, damaged, or with unsellable packaging), we reserve the right to reject the return or issue only a partial refund based on the extent of the damage. Where applicable, a damage or restocking fee of up to 15% of the item value may be deducted from the refund.

Exceptions / non-returnable items We do not accept returns on custom-made, specially ordered, installed, or used products unless the item is defective or damaged upon delivery. To be eligible for a return, items must be unused, in their original packaging, and accompanied by proof of purchase. Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue promptly. Sale items, clearance items, and gift cards are non-returnable.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 14 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us at offic3@chiselandspout.co.za.